![]() Do not fall for scare tactics and threats.National Grid may ask for a payment over the phone, but will leave the method of payment to the customer.Scammers may also contact you by email and attempt to lure customers into clicking on a link, visiting a malicious website, revealing account information, or calling a phone number.National Grid representatives will know your account number. Scammers will not have access to your account information, and you should never offer that information if asked. ![]() If the caller doesn’t know your account number and phishes for help, take charge and hang up immediately. Ask the caller to provide the last five digits of your National Grid account number. Verify you are speaking with a National Grid representative. If you believe you are current on your National Grid account, it is highly likely a call seeking payment is a scam. If you are provided a phone number that does not match the numbers on the billing statement, it is likely the call is a scam. Customers should always contact National Grid using the toll-free telephone numbers listed on the billing statement.National Grid urges customers to know the red flags and offers the following tips: by other utilities.Ĭustomers who believe they have fallen victim to the scam should contact National Grid and local law enforcement officials immediately. Similar scams have been reported across the U.S. Scam artists have become increasingly sophisticated in replicating National Grid’s recorded messaging and directions for phone prompts, making it more difficult to differentiate an actual National Grid call from an imposter’s call. National Grid does contact customers with past due balances by phone to offer payment options, but never demands direct payment through the use of a prepaid debit card and never accepts payment through these cards. The scenario can change, but the goal of the scammer remains the same: scare customers into making hasty, often large payments. ![]() These calls are not officially from National Grid and are used as a way for scammers to obtain account information. The scammers threaten that service will be shut off immediately unless the customer purchases a prepaid debit card in a specific amount, such as a Green Dot card, and provides the caller with the card’s account number, or in the case of business customers, by way of a Western Union money transfer. The company has also received reports of imposters posing as National Grid employees attempting to gain access to customers’ homes. And National Grid is warning its customers to beware and know the signs of a scam.Ĭustomers who reported the scams say they were contacted by telephone and email, and in some case automated recordings, claiming to be from National Grid and who advised the customers they have a past due balance on their utility bill, even promising a savings on their next bill. Reported utility billing and payment scams are resurfacing once again across National Grid’s U.S. J/3BL Media/ - Summertime is the hottest season for scammers.
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